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The 7 Qualities That All Office Support Staff Should Possess

As a recruitment firm in Australia, we know that office support staff are the backbone of every company. But with so many great candidates out there, how do you choose the right fit for your team?

Don’t worry, it’s easier than it sounds – at least with us on your side. So, before you even think about where to hire office support staff, first here’s a rundown of the top 7 skills your candidates should possess.

1. Adaptability

The right office support staff can instantly shift their focus without losing their stride. They’re problem-solvers who know how to use their available resources to adapt to any challenge.

2. Communication skills

Office support staff must adapt their tone and style at a moment’s notice – they could be liaising with stakeholders one moment and chatting to junior staff the next. Communication is key.

3. Drive

Great office support staff need an edge. A spark that sets them apart from average candidates. From multitasking to crisis management, no two days are ever the same for office support staff – so you need candidates with the drive and talent to succeed.   

4. Enthusiasm

At the same time, there are always days filled with photocopying, filing and other monotonous tasks. The right office support staff approach these repetitive, low-skilled tasks with the same enthusiasm as every other duty. They take everything in stride.  

5. IT Literacy

Advanced IT skills are non-negotiable. Why? Because office support staff must use various software tools to keep your business running, whether it’s completing spreadsheets or checking invoices. Even if extra training is required, office support staff still need great IT skills to start with. 

6. Resilience

Change is inevitable, and office support staff need the skills and resilience to handle it. They can weather any office storm and implement changes with ease. 

7. Team building

Office support staff are the glue holding your company together. They’re expert team builders. Whether they’re liaising with management or supporting colleagues, they keep everyone’s spirits up. 


The best office support staff take the stress out of running a business. That’s why it’s so important to choose the right candidates the first time around. The problem is, many companies don’t know where to hire office support staff with the skills and experience they need.

That’s where we come in. An experienced recruitment firm, we know how to recruit trained office support candidates who can take your business to the next level. So, if you’re looking to hire skilled office support staff in Australia, contact our job agency today.